Providing professional dog grooming services involves more than trimming nails and giving a dog a haircut, and at Primped Pooches we’re committed to bringing you personalized care designed around the unique needs of each dog we work with.
Every review that comes in is read by our team. Some make us smile and some show us where to do better. When we sat down and read through more than 80 Google reviews from pet parents in McKinney, Frisco, Allen, Plano and across North Texas, we noticed that they’re not really about haircuts. They’re about the dogs who find grooming hard.
Here’s what our clients told us, in their own words. We’ve left out names to protect everyone’s privacy.
What Primped Pooches Clients Say About Their Experiences
We reviewed 74 positive written reviews and noted what each one discussed. Many reviews mention more than one factor.
1. Nervous Dogs Do Better One-on-One
Nervous dogs came up more than any other kind of pup. In a busy salon, a dog will sit in a kennel surrounded by barking, strangers, and noisy hair dryers. But inside our van, parked right outside your home in a quiet space, your dog gets the full attention of one groomer.
“My dog has really bad anxiety during grooming sessions, but this is truly the first time that he seemed 100% himself after his appointment!”
“My beloved Chow CANNOT be around strangers and was long overdue for a haircut… never had an experience like this. If it’s also hard for your baby to be around others to get groomed, I highly recommend you try this out!”
Even the weather didn’t throw things off. One pet parent wrote that “the rain and thunder wasn’t making it better,” but the groomer “was patient and took the time to make pup look amazing.”
If your dog gets anxious, mention it when you book. Our Extra Care add-on builds in more time for nervous and senior pets. Learn more about anxious and senior dog grooming.
2. Senior Dogs Need a Slower Pace
Older dogs may have stiff joints, weak hips, poor eyesight or a short tolerance for standing. Several reviewers said they’d tried other groomers before finding the right fit for their senior.
“We’ve been searching for a mobile groomer who works well with elderly dogs, and we finally found one. All the others we’ve tried just haven’t been great.”
“My 13-year-old pup looks brand new!”
“We have a 15-year-old Westie terrier… she [our groomer] listened and explained everything in detail for us.”
There’s no ride to a salon and no waiting in a kennel, so your senior dog’s grooming appointment will be both shorter and calmer.
3. Dogs Who Were Turned Away Elsewhere
Some of our favorite reviews come from dogs who had struggled with grooming before.
“My Maltese mix has been sent home from other groomers for being difficult, but he seems to have no issues at all with this service.”
“I’ve taken [my dog] to other salons before, and they couldn’t finish her grooming. She would end up messy and stressed out, but not here!”
One pet parent shared that their mini doodle was “a bit scared of groomers” after a bad experience elsewhere, and that our team had been “nothing but understanding.”
A dog who’s had a bad grooming experience is not a bad dog. Usually they simply need a quieter space, more time, and a groomer who goes at their pace. If you’re wondering whether we can help your dog, read how mobile grooming accommodates special-needs dogs.
4. Tough Coats and Doodles
Doodles were the most-mentioned breed in our reviews. That’s no surprise, as they’re also our most-booked breed group. Reviewers also mentioned other challenging coats, from a Tibetan Terrier’s “tough coat” to a Glen of Imaal Terrier whose owner admitted she had “gotten behind on being consistent in brushing and detangling.”
“Primped Pooches always takes care of our German Shepard/Husky mix. They help keep her coat at bay with all these season changes.”
That last comment is very representative of North Texas. When the weather swings from warm to freezing in the same week, double-coated dogs can be triggered to shed unpredictably. Regular deshedding treatments keep this under control. And for curly coats, we offer doodle grooming and experienced dematting services.
5. Communication Counts
Pet parents want to know how their dog did, not just how they look.
“Communication before my appointment was appreciated and she did a fantastic job on [his] haircut!”
“I was pleased to hear their feedback about how she did throughout the service.”
Because the van is in your driveway, your groomer can tell you how your dog handled the bath, point out a skin spot worth watching, or suggest how often to book next.
6. No More Half-Day Drop-Offs
“Super convenient because you don’t have to leave your dog at the groomer’s for half the day.”
“They come out to wherever you are, even in apartments.”
“He loves it when he sees the groomer mobile pulling into the driveway.”
For busy families, and especially during the holidays, getting your dog groomed without leaving home saves real time.
What We’ve Learned From the Tough Reviews
Not every review is 5 stars, and we take those seriously too. A few pet parents told us about appointments that were missed, rescheduled or reassigned without enough notice. That’s not the experience we want anyone to have.
When something goes wrong, we want to hear about it. One client updated her review after speaking with us: “Speaking to [the owner] made all the difference.”
Schedule Your Mobile Dog Grooming Appointment Before the Holidays
Thanksgiving and Christmas weeks fill quickly as families get their dogs ready for guests, travel and holiday photos. If your dog is nervous about grooming, is a senior pup, or has a coat that needs extra time, book early so we can give them the slower appointment they need.
Book your appointment online or call 214-817-0362. Already a client? We’d love to hear about your pup’s experience. Read more reviews or leave your own on Google.
